Refund policy

Exchange Policy

At Vexon, we want you to love your jacket. If something isn't right, you can request an exchange within 7 days of receiving your order.

Eligibility
- Exchange requests must be made within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached and original packaging.
- Items showing signs of wear, damage, or alteration are not eligible.

How to request an exchange
Contact us through the Contact page with your order number and the item/size you would like instead. We will confirm the exchange and share return instructions.

Exchanges
Exchanges are offered for a different size or colour of the same item, or another item of equal value, subject to availability. If the requested item is out of stock, we will offer an alternative or store credit.

Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve it quickly at no extra cost to you.

Refunds
We primarily offer exchanges. Refunds, where applicable (for example, if a replacement is unavailable), are processed after we receive and inspect the returned item.